Frequently Asked Questions | OnePlus Store Pakistan | Support & Help
General & Authenticity
1. Are the products on OnePlus Store Pakistan original? Yes! All products on OnePlus Store Pakistan are 100% original and come with a lifetime guarantee of authenticity. You can shop confidently knowing every item is genuine global stock.
2. Is OnePlus Store Pakistan trustable? Absolutely. We prioritize trust by offering 100% original imported stock and a lifetime authenticity guarantee. To protect our customers, we also provide a 3-day check/replacement warranty for any functional issues.
3. How can I check if a charger or accessory is original? Check for premium build quality, precise packaging, and SuperVOOC / Super Fast Charging compatibility. Genuine OnePlus chargers will display the official charging animation and hit peak speeds immediately.
Shipping & Payments
4. Is Cash on Delivery (COD) available? Yes, COD is available for most accessories and low-priced items. For premium flagship smartphones or high-value orders, we require full payment via bank transfer to ensure secure and prioritized handling.
5. What is the delivery time? Standard delivery takes 24 to 96 hours. For urgent needs, we offer 24-hour express shipping via TCS Courier (requires full advance payment and TCS charges).
6. Can I track my order? Yes! Once dispatched, you will receive a tracking number from our courier partner. For your tracking ID or shipping status, you can also contact our team directly via WhatsApp or Email.
Returns & Support
7. What is your refund policy? We offer a full refund if you receive a fake or damaged item and a replacement is not available. Your satisfaction and the authenticity of your purchase are our top priorities.
8. What if I receive a damaged parcel? Don’t worry! If your parcel is damaged during transit, contact us immediately on WhatsApp. We will arrange a fresh replacement or guide you through the refund process.
9. How can I contact OnePlus Store Pakistan? We are here to help!
- WhatsApp: 0305-9303892
- Email: support@oneplustore.com.pk